Privacy Policy

Contact Details

Name: Matthew Tilley

Address:1 Manley Highway Cottages, Pirton Rd, SG5 2ES

E-mail: hello@content-hive.co.uk

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details).
  • Usage data (for example, browsing history, clickstream data, search history, access logs and other usage data and information regarding an individual’s interaction with our website)

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • You subscribe to our mailing list
  • You completed our contact form

We may also receive personal information indirectly, from the following sources in the following scenarios:

  • Third party software applications
  • Social Media platforms such as LinkedIn

 

We use the information that you have given us for the following purposes:

  • Providing and supporting our services
  • Supporting collaboration, networking, and projects
  • Communicating with you
  • Marketing and advertising
  • Personalizing content and experiences
  • Analysing and improving our services
  • Complying with legal obligations
  • In support of our general business operations

 

We currently do not share your information with any third party.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting: hello@content-hive.co.uk

How we store your personal information

We store most of your personal information electronically. We implement and maintain technical and organisational security measures, policies and procedures, appropriate to the nature of the information concerned, designed to reduce the risk of accidental destruction or loss, misuse or interference or the unauthorised disclosure, access or modification to such information, which include, where appropriate, encryption of personal information in transmission, access controls, and written confidentiality obligations applicable to personnel who may access personal information.

We keep emails, telephone numbers, company names, personal names, company addresses, details fo services purchased for as long as is reasonably necessary for the purposes for which it was collected, as explained in this Privacy Policy. We will then dispose your information by deleting your record if you request that we do so.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@content-hive.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@content-hive.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Updates

We may review or update this Privacy Policy from time to time to keep it up to date with legal requirements and the way we operate our business. We will place any updates on this webpage, so please check back regularly for updates. If we make fundamental changes to this Privacy Policy, we may take additional steps to notify you including by posting on our website, through pop-up notices, or via email